Frequently Asked Questions
Everything you need to know about your Bloch order and our premium collections.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for those who need their items sooner.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with tags attached. Simply visit our online portal to initiate a return label.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results against our chart, as sizing can vary between specific fashion cuts and silhouettes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Bloch, we are committed to ethical fashion. We work closely with our suppliers to ensure high-quality materials are sourced responsibly, focusing on longevity and reduced environmental impact.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.